Terms & conditions

Bugalugz is the trading name of Mums Know Best Limited, a New Zealand registered company.

We aim to make your Bugalugz shopping experience as easy as possible. Please contact us if you require any further information or assistance.

Shipping
Shipping cost is $6 anywhere in New Zealand, and is by courier (tracked, but not signature required unless requested). We offer free shipping with orders over $75. Orders are shipped Monday-Friday, but not on weekends.

Australian and International shipping is via NZ Post, and two options are provided: standard post, which is untracked and any loss is at the customer's risk; or registered post, which is tracked.

If you are outside New Zealand or Australia, please contact us to confirm shipping price before placing your order. 

Return Policy
We are unable to refund or exchange product that has been worn or any sale/clearance items.
 
Faulty product
Bugalugz offers a full money back guarantee for faulty product, providing the items are returned without being worn and with all tags and labels intact. Where a fault develops after wear, we will also accept returns provided the cause is not general wear-and-tear, or mis-wear by the child.

Exchanging sizes
If you purchase the wrong size, we will exchange your item for another size at no charge. The product must be returned at the buyer’s cost, and an additional courier fee for sending out the replacement product will apply. (does not apply to sale/clearance stock)
 

No Risk online shopping guarantee
You can return any full priced product to us for ANY reason - even if you just change your mind - for a full replacement, refund or exchange (your choice), no questions asked. (does not include sale/clearance stock)
 
All returns must be received in original unworn condition, with all packaging intact, within 7 days of you having received it. The product must be returned at the buyer’s cost, and the purchase price will be refunded in full (excluding shipping charges).

To arrange a return, please use the Contact Us page to email us.

Pricing
All prices shown are in NZ dollars, and include GST, unless indicated otherwise. You can use the currency converter to view approximate foreign currency prices, but we make no guarantees as to the accuracy of these conversions.

"Special Offers" page
Items on the Special Offers page are generally end-of-lines that we cannot restock, and we don't tend to have the full range of sizes available. Due to this we are unable to arrange exchanges on clearance stock.

Please note that discount vouchers cannot be used on any items that are already discounted.

"Seconds" page
Items on the seconds page are generally shoes that are not quite perfect, glue marks, uneven stitching still wearable but not up to our standards, and we don't tend to have the full range of sizes available. Due to this we are unable to arrange exchanges on clearance stock. 

Please note that discount vouchers cannot be used on any items that are already discounted.


Payment and security
Our online shopping cart is easy to use and secure. Bugalugz uses Pay Pal technology for secure online credit card processing. For information visit www.paypal.co.nz.  Your personal and credit card information is safe and cannot be accessed by anyone other than intended users.

Disclaimer
We aim to hold stock of all products, in all sizes. Stock levels are updated on a daily basis. If we cannot fulfil your order, we will contact you to offer an alternative.